Deliveroo Privacy Policy

You know us as Deliveroo, but our legal name is Roofoods Ltd ("we", "our", "us" or "Deliveroo"). We are committed to protecting the privacy of all users of our website deliveroo.co.uk, or mobile applications (together, the "Sites"). Please read this privacy policy that explains how we use and protect your personal information. We are the "controller" of the information we process, unless otherwise stated.

1. Contact Details

If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting:

  • our general customer services team at: support@deliveroo.co.uk
  • our Data Protection Officer: dpo@deliveroo.com

2. How We Collect Your Information

We collect your information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

3. Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

4. Use Of Your Information

We will only process your information if there is a reason for doing so, and if that reason is permitted by law.

5. Deliveroo For Work

We process your information to determine whether you may be interested in hearing about our Deliveroo for Work service and, if your employer signs up for Deliveroo for Work, to make this service available to you.

6. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, and how to set or amend your cookie preferences, please see our Cookie Policy.

7. Marketing

Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services, or Deliveroo initiatives that may be of interest to you and we may contact you to do so by email, post, phone, or push notification or in-app message.

We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

8. Automated Decisions

We undertake fraud checks on all customers which is necessary for us to: 

  • perform our contracted services to customers; 
  • ensure that our services (and those of all our partners) provided are duly paid for;
  • ensure that customers themselves are protected from fraudulent transactions being made on their payment cards.

9. Retention Of Your Information

We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

10. Sharing Your Information

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.

11. Security

We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

12. Your Rights

Under certain circumstances, you have rights under data protection law in relation to the information we hold about you.

13. Changes To Our Privacy Policy

We update this privacy policy from time to time, so remember to check back in every so often, in case anything has changed and, where appropriate, we may notify you of the changes, for example by email or push notification.

This privacy policy was last updated: 6th January 2022

Roofoods Ltd, The River Building, 1 Cousin Lane, London, EC4R 3TE, United Kingdom