Our absolute priority is to offer the safest service possible to customers, riders and restaurants and we have taken a number of important actions to ensure we deliver food safely for everyone. For example, we have introduced contact-free delivery, guidelines for restaurants on how to run delivery-only kitchens hygienically and guidance for riders on safe and secure delivery. We are in daily contact with local health officials to make sure we are offering customers, restaurants and riders the most up-to-date guidance and safest service possible. It’s also important to note that the European Food Safety Authority has said that there is “no evidence that food is a likely source or route of transmission of the virus”. We realise this is a concerning period for everyone and want to assure you that safety is our priority during and beyond this unprecedented time
Customers can choose ‘Contact-free delivery’ at check-out. Riders will be able to see when a customer has selected this option in the order’s delivery notes and will then follow a simple process to ensure there is no contact when the food is delivered.
Riders will be asked to let the customer know they have arrived, place the order outside their door, step a safe distance back and wait nearby for the customer to collect the food before the order can be completed. Riders are also able to make orders contact-less if they wish by letting customers know through the app before they arrive.
The UK Government has announced that all restaurants, bars and cafes must shut to dine in customers, but delivery can remain open. If a restaurant would like to keep their kitchens open to delivery customers, they can still do so via Deliveroo but this is the choice of the restaurant.
Since the outbreak of COVID-19 we have and continue to do everything we can to help riders:
We are here to deliver for restaurants who want to carry on offering their amazing food to families at home during this difficult time. We are working with restaurants to optimise their operations for delivery, and we are doing everything we can to make sure people still have access to the food they want and need.
Our customer care team is on hand to support our customers with any outstanding queries or complaints. We are experiencing high demand but all outstanding queries and complaints will be dealt with promptly.
We have dedicated teams in place to support our customers, riders and restaurant partners during this worrying time. Please send us an email to email@example.com, or you can send a message in-app or via Twitter and Facebook.
Deliveroo is on a mission to transform the way you order food. We partner with the best restaurants in the business – from local hotspots to national favourites – and bring you the food you love, right to your door.
With thousands of choices and a fleet of our own delivery riders, we’ll have your order with you in an average of 32 minutes.
Deliveroo is a British tech success story. After moving from New York to London, our founder was surprised to find it was nearly impossible to get great quality food delivered. So he made it his personal mission to bring great restaurants closer to their customers.
We now operate in over 100 towns and cities across the UK, employing over 600 software engineers and employees in our UK headquarters, working with more than 8,000 partner restaurants and engaging 15,000 riders.
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a Deliveroo rider will pick it up and bring it to you.
If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain.
We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, a Deliveroo rider will pick up your order and bring it to your delivery address.
We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for riders too. Feel free to tip your rider in cash.
Whether you tip or not is completely up to you. You can tip in the app when placing your order or tip in cash when the rider delivers your food. Riders receive 100% of all tips.
The minimum order amount can vary depending on which restaurant you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.
If you have a voucher code, you can redeem this in the app or on the website.
If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Add a Code’ on the checkout page.
We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.
Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.
Unfortunately we don’t currently offer collection. Visit the homepage or the app to see which restaurants are available for delivery in your area.
As long as the restaurant has not yet started preparing your order, you're able to cancel your order in order help. If the restaurant has already started preparing your order and you want to cancel, please get in touch with us, you can do this in order help as well.
Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on firstname.lastname@example.org and we’ll pass on your feedback to the restaurant.
We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues.
You can also contact us at email@example.com.
You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Deliveroo app.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
To check where you are, your rider might call you using the Leeds phone number 01134679062. It’ll really help your rider if you can keep your phone close and answer these calls if you get one.
Generally, the closer you are to the restaurant, the lower your delivery fee. This helps us pay riders fairly.
Some restaurants use their own delivery drivers. In that case, the restaurant sets its own delivery fee.
This helps us give you 24/7 customer service and keep improving the app.
When your total is less than the restaurant's minimum, you can still place the order but we'll top it up with a fee. To remove the fee, just add more to your basket.
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone.
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly prior to ordering. Increasing numbers of Partner Restaurants will be displaying dish by dish allergens information. Where that information is not available or if you have further questions, please contact the restaurant prior to ordering if you have an allergy.
We are rapidly expanding and will hopefully be working with restaurants near you soon!
We have a dedicated team who will be more than happy to assist you with setting up an account so you can get team morale-boosting breakfasts, next-level meeting lunches and even catering. Get in touch with us at firstname.lastname@example.org.
There is! It’s available free on the App Store and Google Play.
Deliveroo Editions are hubs where we host collections of hand-picked restaurants, all specially designed for delivery. They're how we make good on the promise that got Deliveroo started: to connect you with great food from great restaurants, wherever you are, and whatever it takes. Deliveroo Editions are also a platform to support start-up restaurants, helping hot new chefs launch for the first time, or well-loved restaurants reach fans in new places.
Editions kitchens are listed as separate restaurants on our platform - they are clearly labeled as being an Editions partner, and you can order on both the website and the app. When you order from a non-Editions restaurant, your meal will always come from that restaurant, not an Editions kitchen. Whether you chose to order from an Editions kitchen or not, you’ll always be delivered great food made locally.
Since Deliveroo started, we've learned a lot about the restaurant industry and about you, our customers. Our restaurant partners have to spend up to a million pounds to launch a new restaurant in a city centre. From customers, we've learned you have really varied tastes – some of you order 10 different cuisines per month – and love the ability to explore exciting food from your homes.
But when you put the two facts together, we realised that although restaurants want to reach people in residential areas, it's sometimes just not possible. Setting up a restaurant always includes a fair amount of risk. What if the location isn't right? Or how do you find the secret sauce to success, before the money runs out? Even some of the world's top rated chefs have described moments on Netflix's 'Chef's Table' when they thought they might have to close their doors.
We wanted to help solve this. To connect our customers who want to eat great, exciting food without always travelling into the centre of a city, with the restaurants who want to reach them.
Deliveroo Editions bridges this gap perfectly: we bring brilliant food to people all over the world as well as provide the ability to help restaurants launch with zero start-up costs.
We combine our customer insight, logistics experience and relationships with restaurants all over the world to bring an Edition to you.
Using the technology that powers Deliveroo, we first identify an area that would most benefit from their own Editions hub. We then delve deeper into exactly what's missing from those local areas and what food our customers are craving.
Once we know what's needed, we get to work, trying amazing dishes and partnering with the best restaurateurs in the business to fill the gap. That could be anyone from new chefs with great ideas, to high street favourites, as well as exclusive collaborations with the likes of Michelin-starred Karam Sethi. The choice is yours.
Restaurants then design their kitchens hosted in a Deliveroo Edition. Given their delivery only nature, the chefs are focused solely on creating the ultimate home dining experience.
The result? A community-tailored collection of restaurants, providing the gold standard of food delivery.
No. Editions kitchens use the same great chefs, ingredients and recipes to bring you the best food. With Editions you get the great food, cooked and prepared the way you love.
Deliveroo Plus is our subscription membership plan – you pay a fee and get free delivery from participating restaurants when you meet the minimum order requirements . It’s a simple, easy way to get the most out of Deliveroo.
Members benefit from exclusive restaurant offers, which aren’t available to other customers.
Some customers will see the option to sign up to Plus on our website or app.
No. You can place as many orders as you like. However, it’s intended for use by individuals. All orders placed with Plus must stay in line with Deliveroo’s Terms & Conditions of Service.
Go to your Account – you’ll be able to change your subscription payment method, see your next payment date and more.
Go to your Account to check your next payment date.
No. Sharing your Deliveroo Plus subscription is a violation of your subscription terms, and could mean we review your Account access in line with our Deliveroo Plus Terms & Conditions of Service.
Go to your Account and select Cancel subscription. Or, you can contact us at email@example.com.
No. You can see your next payment date in your Account.
Yes. You can contact us for a full refund within the first 14 days of your paid-for period. If you cancel after the 14-day cooling off period, you will not be refunded.
Get in touch with us at firstname.lastname@example.org.
No. Your free delivery won’t apply to orders you place using your company allowance. If you have a company allowance on your account, you can still get free delivery on personal orders when you don’t use your company allowance.