DELIVEROO TERMS AND CONDITIONS OF SERVICE

Welcome to deliveroo.co.uk website and our applications (each our "Service"). This page (together with the documents referred to on it) tells you the terms and conditions on which our partner restaurants supply any of their meals (the "Meals") listed on our site to you. Please read these terms and conditions carefully before ordering any Meals from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact support@deliveroo.co.uk before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

1. INFORMATION ABOUT US

deliveroo.co.uk is a website operated by Roofoods Limited ("we" or "us" or "Deliveroo"), incorporated and registered in the England and Wales, whose registered office is at 22-24 Torrington Place, London, WC1E 7HJ, United Kingdom. Our Company registration number is 08167130. Our VAT number is 150 0190 65. Deliveroo is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by us.

2. PURPOSE

The purpose of our Service is to provide a simple and convenient service to you, linking you to the Partner Restaurant and menu of their choice and allowing you to order Meals from them. Deliveroo markets Meals on behalf of our Partner Restaurants, concludes orders on their behalf and delivers the Meals to you.

3. SERVICE AVAILABILITY

Deliveroo offers an ordering and delivery service from our Partner Restaurants throughout London and elsewhere in the UK. Each Partner Restaurant has a prescribed delivery area. This is to ensure that their Meals reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to a post code in which we do not have a Partner Restaurant. Operating hours will vary depending on local trading conditions and the availability of our Partner Restaurants. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Partner Restaurant.

4. ORDERS

When you place an order through our Service, an email thanking you for your order and confirming your order has been received and accepted by the Partner Restaurant (the "Confirmation Email") will be sent to you by us on behalf of the Partner Restaurant. The contract for the supply of any Meal you order through us will be between you and the Partner Restaurant and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Meals arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the Meal. Deliveroo seeks to provide a quality service and will be the first contact in event in there is a problem with your Meal either in regards to food quality and/or temperature. We do monitor our Partner Restaurants very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Partner Restaurants or in respect of the Meals by emailing or calling us.

5. MEALS

All Meals are subject to availability. Your Partner Restaurant may offer an alternative for any Meal it cannot provide you with. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. Deliveroo cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.

6. SALE OF ALCOHOL

Persons placing an order for alcohol from our Partner Restaurants must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Deliveroo operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. Deliveroo reserves the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. Deliveroo also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.

7. AVAILABILITY AND DELIVERY

Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Restaurant at that time.

8. CANCELLATION

You have the right to cancel an order within a reasonable time and before the order becomes a Started Order. A Partner Restaurant will classify a bad order as any order which is cancelled after food has been used to start preparing the order (a "Started Order"). Customers can cancel an order by contacting the Partner Restaurant. Deliveroo and the Partner Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by Deliveroo or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. Deliveroo alone will determine whether an order is a Started Order or not.

9. PRICE AND PAYMENT

The price of any Meals will be listed on our Service. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process. Payment for all Meals can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Deliveroo and is subsequently passed on by Deliveroo to the Partner Restaurant. We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Restaurant. When we make a delivery, we may at our sole discretion charge you a payment processing fee ("Delivery Fee") which will be notified to you before you complete your order.

10. OUR LIABILITY

To the extent permitted by law, Deliveroo provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Deliveroo nor any Partner Restaurant shall have have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Deliveroo or the Partner Restaurant is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. This does not include or limit in any way Deliveroo's or any Partner Restaurant's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

11. EVENTS OUTSIDE OUR CONTROL

No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.

12. WAIVER

Neither you, Deliveroo nor the Partner Restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

13. SEVERABILITY

If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

14. ENTIRE AGREEMENT

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

15. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

Deliveroo may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. LAW AND JURISDICTION

The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

DELIVEROO TERMS OF USE FOR WEBSITE AND APPLICATIONS

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website deliveroo.co.uk (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. INFORMATION ABOUT US

deliveroo.co.uk is a website operated by Roofoods Limited ("we", "us" or "Deliveroo"), incorporated and registered in the England and Wales, whose registered office is at 22-24 Torrington Place, London, WC1E 7HJ, United Kingdom. Our Company registration number is 08167130. Our VAT number is 150 0190 65. Deliveroo is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by us.

2. ACCESSING OUR SERVICE OR OUR SERVICES

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@deliveroo.co.uk straight away to let us know. We can deactivate your account at any time.

3. ACCEPTABLE USE

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. INTERACTIVE FEATURES OF OUR SITE

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

6. SUSPENSION AND TERMINATION

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. INTELLECTUAL PROPERTY RIGHTS

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

9. OUR SITE AND OUR SERVICE CHANGE REGULARLY

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. OUR LIABILITY

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

11. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE AND USE OF OUR SERVICE

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

12. UPLOADING MATERIAL TO OUR SITE AND OUR SERVICE

Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

13. LINKS FROM OUR SITE

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. JURISDICTION AND APPLICABLE LAW

The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15. VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. YOUR CONCERNS

If you have any concerns about material which appears on our Service, please contact support@deliveroo.co.uk

Voucher Terms & Conditions

  1. All discounts, vouchers or codes only apply to first orders for new customers of Deliveroo unless otherwise stated.
  2. New customers are only permitted to use one discount voucher or code when placing their first order only. Subsequent orders will then not be eligible for any new customer discounts, vouchers or codes.
  3. A new customer is defined as someone who registers, makes a meal selection and enters the discount or voucher code specified on the advert, coupon or leaflet, at checkout during their order procedure.
  4. A minimum spend is applicable in order to validate and use any discount, voucher or code.
  5. Unless otherwise stated, all discounts, vouchers or codes must be redeemed within one calendar month.
  6. Only one discount, voucher or code can be redeemed per order and each discount, voucher or code can only be used once per person.
  7. All promotional validity dates are specified on the adverts, coupons or leaflets, please refer to the summary terms on these pieces of artwork for exact and further information specific to that promotion and its promotional period.
  8. Alcohol will only be supplied to those aged 18+.
  9. Any discounts, vouchers or codes cannot be used in conjunction with any other Deliveroo offer.
  10. Discounts, vouchers or codes cannot be exchanged for cash or any other alternatives and have no monetary value.
  11. Cancelled orders will invalidate the use of that code on an account. If this is a new customer discount or code, new customers will then not be eligible for any subsequent new customer discounts, vouchers or codes
  12. All discounts, vouchers and codes can only be used on one order, any remaining credit from that discount, voucher or code cannot be carried forward to any additional or subsequent orders.
  13. Discounts, vouchers or codes may be provided on a customer service basis and will be applied to the customer’s account in the form of credit which has to be used in one order.
  14. Any attempt to manipulate the system and use of discounts, vouchers or codes by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and use of that discount, voucher or code invalid and may potentially lead to that account being closed down.
  15. If for any reason a discount, voucher or code becomes invalid due to technical failures or any other causes beyond the control of the Deliveroo, or a meal or restaurant becomes unavailable, Deliveroo reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the campaign that is related to that discount, voucher or code and not re-issue any additional discounts, vouchers or codes to affected customers.
  16. Deliveroo reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
  17. By redeeming the discount, voucher or code, customers agree to release Deliveroo from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).
  18. All meals and restaurants are subject to availability.
  19. Normal registration and Deliveroo delivery terms and conditions apply – please see these on this page for more information.
  20. Deliveroo will only use the personal details supplied in customer’s accounts and orders for the administration and delivery of an order and for no other purpose unless we have your consent. Deliveroo may disclose customer’s details personal information to its contractors to assist in conducting the delivery of an order or in response to a customer query. For more information on how we store customer data, please visit www.deliveroo.co.uk/privacy for our data privacy policy.

Deliveroo Plus Terms and Conditions

We know these T&Cs are quite long to read! You can find a summary in the Deliveroo Plus Customers FAQ sheet (“Customer FAQ”) – https://deliveroo.co.uk/faq#deliverooplus

The Customer FAQ should not be used as a substitute for reading the Deliveroo Plus Terms and Conditions.

1. Deliveroo Plus

  • What is it? Deliveroo Plus, is a customer loyalty programme (“Deliveroo Plus”) that entitles users to subscribe (either on a monthly or annual basis) to receive free delivery on orders through our Service.

  • Benefits: Eligible Users of Deliveroo Plus will receive unlimited free delivery on all orders placed through our Service in the United Kingdom. The benefits of Deliveroo Plus do not apply to any orders placed by Eligible Users through our Service outside of the United Kingdom and Deliveroo Plus does not provide Eligible Users with any other benefits (for example, faster delivery).

2. Eligible Users

To qualify as an Eligible User for Deliveroo Plus, you must meet the following criteria both at the time you sign up for a Deliveroo Plus membership and at all times during your Deliveroo Plus membership:

You must:

  • be 18 years of age or over;

  • be located in a city within the United Kingdom that has been notified to you via the Service as operating Deliveroo Plus (“Participating City”);

  • have previously placed at least one order through our Service in that Participating City;

  • agree to limit your Deliveroo Plus account to only one user and not share your Deliveroo Plus account details with any third party at any time during your Deliveroo Plus membership; and

  • pass Deliveroo’s internal fraud checks, which will be run on you and on the orders placed via the Service throughout the duration of your Deliveroo Plus membership,

('you”/Eligible User'). If you do not meet these criteria, you will not be eligible to receive the Deliveroo Plus service. You will be deemed to be in violation of the terms set out in this paragraph if, at any time during your Deliveroo Plus membership, you do not comply with any of the above criteria. If Deliveroo becomes aware that you are in violation of the terms set out in this paragraph, Deliveroo may (in its sole discretion) immediately suspend or terminate your Deliveroo Plus account or any other account you may have with our Service.

If it has been determined by Deliveroo that you do not comply with the above criteria, but you believe that you do, you should contact the Customer Services Team by emailing support@deliveroo.co.uk.

3. To Sign Up

Eligible Users can sign up for Deliveroo Plus through our Service by:

  • either logging online under the “My Account” section of your profile, from your order basket or after you have placed an order through our Service, where you will see the promotion prompt “get it free” next to the delivery fee;

  • tapping the promotion prompt to receive details (including pricing details) about Deliveroo Plus Monthly or Deliveroo Plus Annual; and

  • tapping the promotion prompt to receive details (including pricing details) about Deliveroo Plus Monthly or Deliveroo Plus Annual; and

  • selecting your preferred Deliveroo Plus membership option.

4. Deliveroo Plus Fees

Eligible Users can subscribe to either:

  • Deliveroo Plus Monthly Fee - a Deliveroo Plus monthly membership for an upfront fee of £8.99 per calendar month; or

  • Deliveroo Plus Annual Fee - a Deliveroo Plus annual membership for an upfront fee of £89 per annum,

(“Deliveroo Plus Fee”).

You will not be charged the applicable Deliveroo Plus Fee for the first 2 calendar months from the date you initially sign-up (“Free Trial Period”). Your Deliveroo Plus Fee will be charged in accordance with the terms and conditions set out in “Payment and Billing” section below.

Each Eligible User will only be entitled to one Free Trial Period. If you cancel your Deliveroo Plus membership and subsequently (at any time in the future) re-subscribe for either Deliveroo Plus Monthly or Deliveroo Plus Annual (whether under your own name or another name), you will not be entitled to receive an additional Free Trial Period.

You acknowledge and agree that Deliveroo may vary the Deliveroo Plus Fee and/or vary or abolish the Free Trial Period. Any increase to your Deliveroo Plus Fee or any change to the Free Trial Period will be notified to you by e-mail or other notice (such as when you log into your Deliveroo account).

5. Deliveroo Plus Subscription Period

Your first Deliveroo Plus Subscription Period will start on the date immediately following the date on which your Free Trial Period expires (“Start Date”).

The Deliveroo Plus subscription periods are structured as follows:

  • The Deliveroo Plus Monthly Subscription Period is one calendar month in length and will automatically renew each calendar month until your Deliveroo Plus Monthly membership is cancelled (by you) or terminated (by us) in accordance with these terms and conditions. For example, if your Start Date is 28 February, your subscription will automatically renew on 31 March.

  • The Deliveroo Plus Annual Subscription Period is 12 calendar months in length and will automatically renew at the end of every 12-calendar month period until your Deliveroo Plus Annual membership is cancelled (by you) or terminated (by us) in accordance with these terms and conditions. For example, if your Start Date is 28 February 2017, your subscription will automatically renew on 28 February 2018.

(each being a “Deliveroo Plus Subscription Period”).

6. Payment and Billing

  • Payment Method:

    • Payment for Deliveroo Plus must be made by a credit or debit card saved on your profile through our Service (“Payment Method”).

    • If you have multiple Payment Methods on your profile, when you sign up, you will be notified as to which Payment Method will be charged with the applicable Deliveroo Plus Fee.

    • You may edit / change your Payment Method by logging into either the Deliveroo Website or App and selecting “My Account” and then “Deliveroo Plus”. You cannot delete a Payment Method associated with your Deliveroo Plus account, unless you replace it with another Payment Method. To do this, you must first add a new Payment Method to your Deliveroo account and then replace the existing Payment Method associated with your Deliveroo Plus account with the new Payment Method. Alternatively, you can cancel your Deliveroo Plus subscription and following such cancellation you will be able to delete your Payment Method.

    • If payment of the applicable Deliveroo Plus Fee is not successfully settled, due to expiration of your Payment Method, insufficient funds or otherwise, and you do not edit the Payment Method information or cancel your account in accordance with these terms and conditions, Deliveroo will automatically cancel your Deliveroo Plus membership effective immediately and you will no longer receive the Deliveroo Plus service. You will remain responsible for any uncollected amounts and you authorise us to continue billing the Payment Method, as it may be updated, including in the event that you create a new account. This may result in a change to your payment billing dates.

    • If we cannot charge your account, we reserve the right, but are not obligated, to terminate your access to our Service or any portion of it.

  • Recurring Billing: By starting Deliveroo Plus, you authorise us to charge you for a recurring monthly or annual (subject to the Cooling-Off Period set out below) Deliveroo Plus Fee (as applicable) at the current applicable rate, provided that you will not be charged any amounts for the provision of the Deliveroo Plus service during the Free Trial Period. You acknowledge that any Deliveroo Plus Fee billed to you may vary for reasons that may include differing amounts due to promotional offers and you authorise us to charge your Payment Method for varying amounts.

  • Billing Cycle: The billing cycle for Deliveroo Plus will be as follows and you will not be entitled to change the dates of payments of your Deliveroo Plus Fee:

    • Billing of Your First Deliveroo Plus Fee: Your first Deliveroo Plus Fee will relate to the applicable succeeding Deliveroo Plus Subscription Period that follows the expiry of your Free Trial Period and such fee will be billed and charged to your Payment Method at any time during the 24-hour period prior to the expiry of the Free Trial Period. For example, if your Free Trial Period for Deliveroo Plus Monthly ends at 2pm on 14 February, your Payment Method will be charged with £8.99 at any time from 2pm on 13 February up until 1:59pm on 14 February for the next subscription period of 15 February to 15 March.

    • Subsequent Billing Cycles: Until cancellation or termination, your Deliveroo Plus membership will automatically renew each calendar month or each year (as applicable) and you will automatically be billed the applicable Deliveroo Plus Fee for the applicable succeeding Deliveroo Plus Subscription Period. Such fee will be billed and charged to your Payment Method at any time during the 24-hour period prior to the date on which the preceding Deliveroo Plus Subscription Period expires. For example, if your preceding Deliveroo Plus Subscription Period for Deliveroo Plus Monthly ends at 2pm on 14 February, your membership will automatically renew on 15 February and your Payment Method will be charged with £8.99 at any time from 2pm on 13 February up until 1:59pm on 14 February for the next subscription period of 15 February to 15 March.

  • Refunds: Deliveroo Plus Fees are non-refundable, except in the following exceptional circumstances:

    • if you cancel your Deliveroo Plus Fee in accordance with the provisions below and we subsequently take payment of that fee from your Payment Method; or

    • if your Deliveroo Plus membership is cancelled prior to the end of a Deliveroo Plus Subscription Period for which you have incurred a charge, due to your relocation to a country outside of the United Kingdom, disability or death.

    Any additional discounts or refunds that we may choose to provide are in our sole discretion and do not entitle you in any future discounts or refunds in the future for similar instances.

  • Price Changes: We reserve the right to adjust pricing of your Deliveroo Plus membership at any time. Any price changes to your Deliveroo Plus membership will take effect on your next Deliveroo Plus Subscription Period upon reasonable prior written notice given from us to you and communicated through a posting on our Service or such other means as we may deem appropriate from time to time, such as email.

7. Managing your Deliveroo Plus Account

All information relating to your Deliveroo Plus account will be contained in the “My Account” section of your profile under “Deliveroo Plus”. From here, you will be able to view the remaining time on your Free Trial Period, cancel your Deliveroo Plus membership and update your Payment Method. Eligible Users are not able to switch between Deliveroo Plus Monthly and Deliveroo Plus Annual.

8. Cancellation

  • Cancellation of Deliveroo Plus: You may terminate Deliveroo Plus at any time with at least 24 hours’ prior written notice of the automatic renewal date of your Deliveroo Plus membership. Following cancellation, you will continue to receive the Deliveroo Plus service for the duration of any Deliveroo Plus Subscription Period that has been billed for and charged to the Payment Method.

  • Cooling Off Period: You have a right to cancel:

    • a Deliveroo Plus Monthly membership at any time during the Free Trial Period or (if the Free Trial Period is no longer available) within 14 days of your initial sign-up without giving any reason; or

    • a Deliveroo Plus Annual membership at any time during the Free Trial Period or (if the Free Trial Period is no longer available or your Deliveroo Plus Annual membership has automatically renewed) within 14 days of either (i) your initial sign-up date or (ii) the date on which your Deliveroo Plus Annual membership automatically renewed (as applicable) without giving any reason,

    (“Cooling-Off Period”).

    The Cooling-Off Period will expire either after 14 days from the day of your initial sign up date (where the Free Trial Period is no longer available) or at the expiry of the Free Trial Period (as applicable) (“Cancellation Expiry Date”).

  • Exercising Your Right to Cancel:

    • To exercise the right to cancel under this provision, you must inform our Customer Support Team by email (at support@deliveroo.co.uk) of your decision to cancel your Deliveroo Plus membership by clear statement.

    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the Cancellation Expiry Date.

  • Reimbursement:

    • If you cancel your Deliveroo Plus membership during the Cooling-Off Period, we will reimburse to you all payments received from you in connection with your Deliveroo Plus membership.

    • If a reimbursement is due and payable to you, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement.

  • Accidental Cancellation: If you accidentally cancel your Deliveroo Plus membership and wish to continue with it, please email our Customer Support Team at support@deliveroo.co.uk

9. Termination or Modification

You agree that Deliveroo, in its sole discretion, may terminate, deactivate and/or suspend any account (or part thereof) you may have with us or use of the Service and remove and discard all or part of your account and/or discontinue, modify or alter any aspect, feature or policy of the Service or Deliveroo Plus.

10. Free / Limited Time Trial Offers

  • Trial Offer Availability: From time to time, we may offer a no payment, fixed period, trial of our Deliveroo Plus membership. Terms and conditions shall apply for each trial offer. At the end of the trial period, you shall be required to pay the Deliveroo Plus Fees. If you do not want to automatically pay the Deliveroo Plus Fee you must cancel your subscription. You can cancel the trial offer at any time before the expiry of the trial period by logging into your account or by contacting Customer Services.
  • Trial Eligibility: We reserve the right, in our absolute discretion, to determine your eligibility for the trial and to limit your use of the trial offer. In order to participate in the trial offer you will need to provide us with a valid mobile phone number. By providing this number you consent to us sending you a one-time verification code which you will be asked to provide back to us as part of the registration process and in order to activate the trial offer. If you do not have a valid mobile phone number you will not be able to participate in our trial offer. We will only be able to accept a mobile phone number on one (1) occasion as a means of validating a trial offer. Failure to provide a valid mobile phone number will result in your participation in the trial offer being declined. Please note that while we do not charge you for the SMS, your mobile standard messaging rates may apply. We may use your mobile phone number for other marketing purposes and in accordance with our privacy policy. If you have any questions regarding privacy, please read our privacy policy at: https://deliveroo.co.uk/privacy.
  • Accidental Cancellation: A trial offer may only be used once. Please note that if you accidentally cancel your free trial offer before it is due to expire during the relevant trial period you will be deemed to have completed the free trial offer and you shall not be eligible to participate in another free trial. We reserve the right, in our absolute discretion, to withdraw or to modify our free trial offer at any time without prior notice and with no liability, to the greatest extent permitted under law.

Referral Program

Terms and Conditions

  1. Eligibility: This Promotion is open to selected Deliveroo users ('you/user') aged 18 or over who have completed at least 1 Deliveroo orders.
  2. To take part: Simply share your unique link with a friend or relative (aged 18 or over) who you think would benefit from the Deliveroo service (referral). For every person that you have referred, who then goes on to place a Deliveroo order using that unique link, you will receive an amount in Deliveroo credits as stated in the promotional materials. The friend or relative must not live at the same address as you.
  3. Promotion Period: You will be able to submit referrals from April 2016 and the promotion will continue until revoked by us.
  4. Deliveroo credits are subject to the usual order conditions and the above Voucher Terms and Conditions. A minimum total spend of £12.50 is applicable and credits must be redeemed within three calendar months. There will be a processing time of up to seven days after the date of a successful referral before credits will be applied to your account. Credits have no cash value and are non-transferable.
  5. There is a maximum of 50 of names that you can recommend, subject to the above criteria. We reserve the right to change the maximum number of referrals at any time.
  6. Any attempt to manipulate the system and use of credits by use of bulk entry via third parties or syndicates, macros, 'script', 'brute force', masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the credits invalid and may potentially lead to that account being closed down.
  7. Use of Data: Before you submit the name and email of anyone to us, please ensure that you have obtained their permission. We will use the personal details of the friend or relative supplied for the administration of this promotion and introductory emails about Deliveroo products and services. Please see our main privacy policy https://deliveroo.co.uk/privacy.
  8. If for any reason a credit becomes invalid due to technical failures or any other causes beyond the control of the Deliveroo, or a menu item or restaurant becomes unavailable, Deliveroo reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the Promotion and not re-issue any additional credits affected customers.
  9. Deliveroo reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
  10. By redeeming the credits, customers agree to release Deliveroo from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Promotion or with the acceptance or possession of any purchase of menu items and / or delivery charges (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).
  11. All menu items and restaurants are subject to availability.
  12. Deliveroo delivery terms and conditions apply – please see: https://deliveroo.co.uk/legal.
  13. No responsibility is accepted for referrals that are lost, corrupted or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
  14. Unique codes should only be used for personal and non-commercial purposes. This means that you can share your invite link with your personal connections via social media where you are the primary content owner. Public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites) is not allowed. Promoting your referral code via Search Engine Marketing (e.g., AdWords/Yahoo/Bing) is also not allowed.
  15. By taking part in this promotion you will be deemed to have accepted and be bound by these terms and conditions.
  16. This promotion will be governed by the laws of England and the exclusive jurisdiction of the English courts.
  17. The Promoter: Roofoods Limited, 22-24 Torrington Place, London, WC1E 7HJ, United Kingdom

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