If you have any questions relating to these terms and conditions please contact email@example.com before you place an order. If you do not accept these terms and conditions in full please do not use our Service.
deliveroo.co.uk is a website operated by Roofoods Ltd ("we" or "us" or "Deliveroo"), incorporated and registered in England and Wales, whose registered office is at 1 Cousin Lane, London, EC4R 3TE, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. Where your Meal is provided as part of our "Deliveroo Editions" offering, the terms "we" or "us" or "Deliveroo" in these terms and conditions shall refer solely to Deliveroo SP Ltd, an entity incorporated in England and Wales, with company number 10970586, with VAT number 286 7364 55, and whose registered office is at 1 Cousin Lane, London, EC4R 3TE, United Kingdom.
The purpose of our Service is to provide a simple and convenient service to you, linking you to the restaurants we partner with ("Partner Restaurants") to display their menus, and allowing you to order Meals from them. Deliveroo acts as an agent on behalf of the Partner Restaurant when it presents Meals to you and concludes any order you make. Once you have placed an order, your Meal will be delivered to you by Deliveroo ("Deliveroo Delivery") or our Restaurant Partner ("Partner Delivery") (each a "Delivery") – we'll let you know which Delivery option applies before you place an order.
Deliveroo's service is available from our Partner Restaurants throughout London and elsewhere in the UK. Each Partner Restaurant has a prescribed Delivery area. This is to ensure that their Meals reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to a post code in which we do not have a Partner Restaurant. Operating hours will vary depending on local trading conditions and the availability of our Partner Restaurants. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Partner Restaurant.
When you place an order through our Service, it will be sent to the Partner Restaurant to confirm their acceptance. The sale is concluded when the Partner Restaurant accepts your order, and at that point we will send you an email on behalf of the Partner Restaurant thanking you for your order and confirming it has been received and accepted by the Partner Restaurant (the "Confirmation Email"). You will act on your own behalf and not for any other person when you place an order with us. The contract for the supply of any Meal you order through us will be between you and the Partner Restaurant and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Meals arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 10 minutes of your Delivery driver physically reaching your address, the driver may leave the premises, and you will be charged for the Meal. Deliveroo seeks to provide a quality service and will be the first contact in the event that there is a problem with your Meal either in regards to food quality and/or temperature. We do monitor our Partner Restaurants very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. You can let us know if you have any comments relating to our Partner Restaurants or in respect of the Meals or Delivery by emailing or calling us, or contacting us about your order through our Service.
All Meals are subject to availability. Your Partner Restaurant may offer an alternative for any Meal it cannot provide you with. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. Deliveroo cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.
Persons placing an order for alcohol from our Partner Restaurants must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Deliveroo operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked by the Delivery driver to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. The Delivery driver may refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. The Delivery driver may also refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.
Our aim is to ensure you get the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us, or our Restaurant Partners from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Restaurant at that time.
You have the right to cancel an order within a reasonable time and before any Restaurant Partner has used food to start preparing the order (a "Started Order"). Customers can cancel an order by contacting the Partner Restaurant. Deliveroo and the Partner Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by Deliveroo or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. Deliveroo alone will determine whether an order is a Started Order or not.
The price of any Meals will be listed on our Service. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process. Payment for all Meals can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Deliveroo acting as agent on behalf of the Partner Restaurant only. We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Restaurant. In limited instances, where you have selected a Partner Restaurant that offers Partner Delivery, you can also make your payment in cash directly to the Partner Restaurant by paying the Partner Delivery driver at the time of delivery. Where cash payment is possible, this will be made clear on our Service before you place your order.
Where Deliveroo or any Partner Restaurants make a delivery, we may at our sole discretion charge you a delivery fee which will be notified to you before you complete your order.
When you place an order, you will have the option to make a discretionary payment in the form of a tip or gratuity to Deliveroo in addition to the purchase price of the Meals in your order. Additional information on how Deliveroo deals with tips is available on our website.
To the extent permitted by law, Deliveroo provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Deliveroo nor any Partner Restaurant shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Deliveroo or the Partner Restaurant is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. This does not exclude or limit in any way Deliveroo's or any Partner Restaurant's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
No party shall be liable to the other for any delay or non-performance of its obligations under these terms arising from any cause beyond its control including, without limitation,any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in this clause 12 shall excuse the Customer from any payment obligations under these terms.
Nothing in these terms is intended to constitute Deliveroo as your agent or authorise Deliveroo to enter into any commitments for or on your behalf.
Neither you, Deliveroo nor the Partner Restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
If any provision of these terms is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.
The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
deliveroo.co.uk is a website operated by Roofoods Limited ("we", "us" or "Deliveroo"), incorporated and registered in the England and Wales, whose registered office is at 1 Cousin Lane, London, EC4R 3TE, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. Deliveroo is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by us.
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact firstname.lastname@example.org away to let us know. We can deactivate your account at any time.
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
If you have any concerns about material which appears on our Service, please contact email@example.com
Deliveroo gift cards ("Gift Cards") may only be redeemed toward the purchase of Meals from our Service. To redeem the credit loaded on your Gift Card, enter the unique promo code on the Gift Card at the checkout when you order your next Meal and your Deliveroo account will be credited with the amount loaded on your Gift Card(“Credit”).
You may use your Credit to order multiple Meals from our Service (i.e. your Credit is not limited to one order). If a purchase of any Meal exceeds your Credit, the remaining amount of your order must be paid with another Payment Method. If a purchase of any Meal is less than your Credit, the balance of your Credit will remain loaded to your account for future purchases. To view your Credit balance, visit your Deliveroo account.
No fees apply to Gift Cards.
Gift Cards cannot be used to purchase other Deliveroo Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Credit loaded to a Deliverooaccount may not be transferred to another Deliveroo account.
Gift Cards should be treated as cash.They cannot be replaced if lost, stolenor damaged. The risk of loss and title for Gift Cardspasses to the purchaser upon delivery of the Gift Cards to the purchaser.Deliveroo is not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.
If you are having issues activating your Gift Card, contact the Customer Support Team at firstname.lastname@example.org
If you are a corporate client, you are eligible to place an order for the purchase of Deliveroo Gift Cards (“Order”). Following the placement of your Order, Deliveroo will issue to you an invoice for your Order. Payment for your Order must be made via bank transfer within 14 days of receipt of the invoice for your Order. Deliveroo is under no obligation to issue to you any Gift Cards until full payment for your Order has been received by Deliveroo. Contactcorporate@deliveroo.co.uk for further details.
Deliveroo has the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on our Service.
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Gift Cards are issued by Roofoods Ltd, an English entity. When you purchase, receive or redeem a Gift Card, you agree that the laws of England and Wales will govern these Gift Card terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. Notices of changes to these terms and conditions will be made available on the Deliveroo website. All terms and conditions are applicable to the extent permitted by law.
Deliveroo has a privacypolicy (available on the Deliveroo website), which applies to the extent we may collect or handle any personal information in connection with the Gift Cards.
These T&Cs apply to you if you subscribe to have a Deliveroo Plus account. These do not replace the Terms and Conditions of Service for your Deliveroo account, which will continue to apply extent to the extent these T&C vary them.
We know these T&Cs are quite long to read! You can find a summary in the Deliveroo Plus Customers FAQ sheet (“Customer FAQ”) – https://deliveroo.co.uk/faq#deliverooplus
The Customer FAQ should not be used as a substitute for reading the Deliveroo Plus Terms and Conditions.
To qualify as an Eligible User for a Deliveroo Plus subscription, you must meet the following criteria both at the time you sign up for a Deliveroo Plus account and at all times during your Deliveroo Plus subscription:
If you do not meet these criteria, you will not be eligible for a Deliveroo Plus subscription. You will be deemed to be in violation of the terms set out in this paragraph if, at any time during your Deliveroo Plus subscription, you do not comply with any of the above criteria. If Deliveroo becomes aware that you are in violation of the terms set out in this paragraph, Deliveroo may (in its sole discretion) immediately suspend or terminate your Deliveroo Plus subscription (along with any other steps Deliveroo is entitled to take in accordance with the Terms and Conditions of Service for your Deliveroo account).
If it has been determined by Deliveroo that you do not comply with the above criteria, but you believe that you do, you should contact the Customer Services Team by emailing email@example.com.
Eligible Users can sign up for Deliveroo Plus through our Service by:
Eligible Users can subscribe to Deliveroo Plus for an upfront fee of £7.99 per calendar month (“Deliveroo Plus Fee”).
If you have been offered a trial period, you will not be charged the applicable Deliveroo Plus Fee for the first calendar month from the date you initially sign-up (“Free Trial Period”). After the Free Trial Period ends, a Deliveroo Plus Fee will be charged automatically for the remainder of your Deliveroo Plus Subscription Period in accordance with the terms and conditions set out in the “Payment and Billing” section below.
Each Eligible User will only be entitled to one Free Trial Period. If you cancel your Deliveroo Plus subscription at any time in the future, any future subscription to Deliveroo Plus that uses the same Deliveroo account, phone number, or credit card associated with your first Deliveroo Plus subscription will not be entitled to receive an additional Free Trial Period.
You acknowledge and agree that Deliveroo may vary the Deliveroo Plus Fee and/or vary or abolish the Free Trial Period. Any increase to your Deliveroo Plus Fee or any change to the Free Trial Period will be notified to you by e-mail or other notice (such as when you log into your Deliveroo account).
Your Deliveroo Plus subscription period ('Deliveroo Plus Subscription Period') is one calendar month in length and will automatically renew each calendar month until your Deliveroo Plus membership is cancelled (by you) or terminated (by us) in accordance with these terms and conditions. For example, if your Start Date is 28 February, your subscription will automatically renew on 28 March (each being a “Deliveroo Plus Subscription Period”).
Your first Deliveroo Plus Subscription Period will start on the day you sign up, or, if you are eligible for a Free Trial Period, the day immediately following the date on which your Free Trial Period expires (“Start Date”).
All information relating to your Deliveroo Plus membership will be contained in the “My Account” section of your profile under “Deliveroo Plus”. From here, you will be able to view the remaining time on your Free Trial Period, cancel your Deliveroo Plus membership and update your Payment Method.
You agree that Deliveroo, in its sole discretion, may terminate, deactivate and/or suspend any account (or part thereof) you may have with us or use of the Service and remove and discard all or part of your account and/or discontinue, modify or alter any aspect, feature or policy of the Service or Deliveroo Plus.