You know us as Deliveroo, but our legal name is Roofoods Ltd (“we”, “our”, “us” or “Deliveroo”). We are committed to protecting the privacy of all users of our website deliveroo.co.uk, mobile applications and social media accounts (together, the “Sites”). Please read this privacy policy that explains how we use and protect your personal information, which is any information about you or that can be used to identify you. We are the “controller” of the personal information we process, unless otherwise stated.
If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting us using our contact form available here.
As part of our commitment to the privacy of our customers, and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect about you.
We use your information in a variety of ways, as described below, and only if we have a valid reason to do so.
We use your information to understand whether you may be interested in hearing about our Deliveroo for Work service and, if your employer signs up for Deliveroo for Work, to make this service available to you.
We and our partners use cookies and other similar technologies on our Sites to collect information about you.
If you have placed an order with us or signed up to Deliveroo, we use your information to send you marketing communications by post, email, mobile messaging (such as SMS, MMS, WhatsApp and push notifications) and by phone, as well as to show you advertising online.
We use automated systems to detect and prevent fraud and abuses of our Sites and to manage customer operations and key elements of our contract with you.
We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, and for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. In the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you, we may retain your information for a longer period.
We share your information only where necessary for the purposes set out in the “Use of your information” section above.
Deliveroo is an international business and we may need to transfer your information outside the United Kingdom (UK) or European Economic Area (EEA) to help us provide our services, such as to India or other countries where we may have operations.
We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your information to those riders, third party providers and Deliveroo employees who have a business need-to-know.
You have certain rights over the information we hold about you. These rights can help you control the way we use your information.
We may update this policy from time to time, so remember to check back in every so often, in case anything has changed. Where appropriate, we may notify you of changes, for example by email or in-app notification.
This policy was last published on: 27 November 2024
Roofoods Ltd, The River Building, 1 Cousin Lane, London, EC4R 3TE, United Kingdom.