DELIVEROO RECREATES THE HIGH STREET SHOPPING EXPERIENCE WITH MAJOR APP UPDATES

London, 14th May 2026: Deliveroo, the on-demand delivery platform, is rolling out two new major product updates this week, as it continues to give customers even more choice from their favourite high street restaurants and shops.

The first feature, called ‘Bundles’, allows customers to shop from up to three stores in one single basket for no extra delivery fee, covering the thousands of grocery and retail stores available on Deliveroo app. It is initially being tested with customers across the UK and Ireland who use Deliveroo for grocery shopping.

The feature is an industry-first in the UK, with no other delivery platform currently offering the capability to order from three stores in one single order. It has been designed to help local supermarkets and retailers capture more orders, by removing a key pain point for customers.

Currently some customers do not complete a grocery or retail order because they cannot find everything they need from one store, whether that’s due to out of stock items, specific dietary requirements, or the desire to tick off a diverse shopping list in one go. In fact, a lack of selection at a single store was ranked as a top barrier for grocery and retail purchases on Deliveroo.*

By trialling a multi-store ordering functionality, Deliveroo is seeking to increase order volume, frequency and basket size by creating a more flexible and dynamic customer experience that simulates a trip down a local high street. The move marks the latest step in Deliveroo’s continued investment into its grocery and retail offering.

Suzy McClintock, Vice President of Consumer & New Verticals at Deliveroo, said: “We want to emulate a trip to the shops on your local high street through the ability to order from multiple stores in a single order. Whether that be your local supermarket, butchers or bakers, through to your pharmacy, or florist, grocery customers can fulfill different needs in a single order, for no extra delivery cost.”

Expanding ‘Top up’ to restaurants

Additionally, Deliveroo is enhancing its ‘post-order top up’ functionality. Previously, this feature gave customers a ten minute window after checkout to add items from a nearby retailer to their restaurant order, such as adding a bottle of wine or dessert from a supermarket. The ‘top up’ is then delivered by the same or an additional rider is dispatched.

Deliveroo is now extending the same ‘top up’ capability to restaurants. This means that after placing an order, whether that be from a local restaurant, supermarket or retailer, customers can seamlessly add items from a restaurant nearby post check-out. The new feature is the perfect solution for those who want to order from two separate restaurants, or who want to order a meal alongside groceries.

Both the ‘Bundles’ and ‘Top-Up’ features are in pilot phase and may be iterated over time depending on customer response.

ENDS

*Deliveroo market research of more than 1,500 consumers who use delivery apps for groceries (2025).

Further information on how Bundles works

Eligible customers will spot multiple prompts within the Deliveroo app to create a Bundled order across the menu pages. All customers must begin the user journey by adding items from one grocery or retail store, before they will see prompts to add additional products from one or two other nearby stores.

To ensure multi-store orders are delivered quickly and efficiently, they will either be fulfilled by a single rider, or they will be delivered separately by multiple riders. Customers will be presented with GPS tracking information and an estimated window for delivery, as with any other order.